Support

CLOSUREDue to the high degree of certainty of severe winter weather in and around Austin, TDL will be closed Monday, February 15, 2021 through at least Wednesday, February 17, 2021 at 8 a.m. We will monitor systems and address emergencies in the meantime.

Texas Digital Library provides support to our members through training, documentation, and a Helpdesk. Please use the Helpdesk for technical and service issues. For all other questions, please email us at info@tdl.org.

Helpdesk

Need help? Send us your question in any one of three ways:

Click here to submit a Helpdesk ticket.

Send us an email at support@tdl.org.

Call us toll free at 1-855-495-4317.

You should expect to hear back from TDL staff within one business day.

Documentation

Training Opportunities

Our member resources page offers training materials for each of our services.

We offer many training videos on our YouTube channel.

Visit our upcoming trainings page for a full listing of TDL training opportunities.

System Status Updates

Check here for updates on planned maintenance, service outages, or downtimes.

Not finding what you’re looking for? Visit our Support FAQ page or email us with your questions at info@tdl.org.


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